Dear Valued customer，

Thank you for your purchase. Your satisfaction is always what we strive for.
If you are dissatisfied with the item you received, contact us via email within 14 days of receiving the package. Here are the details of our Return and Exchange policy. We appreciate your careful attention.

RETURN AND EXCHANGE POLICY

Before You Return:

Kindly please get in touch with us in advance via service@ .com.

We will NOT accept order cancellation requests if the orders have been shipped.

We do not accept any request for exchange and return once the "specials" are sold.

Preconditions for Returns & Exchanges
Your items are unworn, undamaged, and in re-sellable condition.

Your return & exchange request can be submitted for the issues on quality, size and color only within 14 days of receiving your original order.

You will be responsible for the shipping costs of returning your item. We advise you to use a trackable shipping service and to purchase shipping insurance if the item is worth over $69.

Return & Exchange Policy
If a product is DOA (damaged on arrival) or shipped incorrectly, please kindly contact our Customer Service Support first before you send it back. Cause it must be returned to the exact outbound warehouse for refund or exchange.

Notice
1. Do not send it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouses, which is not correct.
2. Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received it.
3. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.

REFUNDS POLICY

1. AWAITING SHIPMENT(CANCELLATION):
12-15%SERVICE CHARGED FEE OF PAYMENT

2. IN TRANSIT: NOT ACCEPTED

3. DELIVERED: This will be processed within 7– 12 business days after CS contacts and the items arrive at the warehouse and are tested originally. (Note: Refunds will not include the shipping costs once it is shipped.)
If it has been longer than two weeks, please get in touch with us.
The refund will be made via the same payment method used to make the purchase.

4. Precautions for return and exchange
Any orders that have already been packed or shipped cannot be canceled.
Any items in the Clearance Sale cannot be changed or returned.
Any items damaged after use cannot be changed or returned.

The customer will be responsible for the following conditions：
Loss and transport damage of the items.
High tariff unable to clear customs.
Address error unable to receive.

Any other Uncontrollable situation is unable to be received.
Do not send it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouses,  which is incorrect.

Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received it.

If you haven't received a refund, check your bank account first.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us via service@custompupshirt.com